1: A year of transformation
2: Our financial numbers
3: Product development
4: Embracing change
5: What the future holds
We’ve delivered revenue, sustainable customer lifetime value and brand enhancing propositions to our partners for over 30 years.
We are here for millions of customers across 11 countries to prevent and protect them against the stresses of everyday life – from the protection of mobile phones, payment cards and household belongings to keeping travel plans moving and the monitoring of compromised personal data.
A year of transformation
A look back at our growth story
Timeline
Investing for growth
Acquisition of Blink, an innovative InsureTech company, to drive product and technology capability.
Commitment to our business partner heartland
We refocused our strategy to B2B2C and introduced organisational changes giving our country operations greater commercial freedom.
Enabling growth
Sale of Head Office in York completed, realising £5.3m cash, allowing for investment in innovation and our organisational structure.
Organisational transformation
De-centralised organisational structure implemented, resulting in our countries having more autonomy to meet local partner and consumer needs.
Continued investment in people and culture
Opened our International Support Centre in Leeds as we create a new culture for growth.
Regulated product permissions
FCA permissions granted for Blink; enabling us to sell regulated products in the UK market again.
New websites built
We got busy rolling out our new look across all our countries websites
Cups of Yorkshire Tea drunk
Its the the glue that keeps any good business together
Languages spoken by our support centres
And boy, do they love to talk!
Business partners visited
We’re all about incredible stakeholder management
Our financial numbers
Our performance this year speaks volumes
Financial highlights
India and Turkey stole the show
Through new bespoke products and incredible business partner relationships, CPP India grew their revenue by 164%!
CPP Turkey has also shown good progress in the year again through developing strong and trusted business partner relationships and enhancing channel capability.
“We have partnered with CPP India for the last seven years to offer our customers enhanced security benefits on their cards. CPP's product augments the value proposition we bring to our customers. We have had a successful association with CPP and appreciate the support of the local leadership team. We look forward to growing the partnership in our endeavor to offer market leading, secure payments solutions to our customers.”
SBI Card
“Partnering with CPP India for the last three years has been a prolific journey. We have launched multiple products across customer segments, including FoneSafe and Asset Care. The partnership has grown significantly in that time and we expect our relationship to continue to be successful. We are impressed by the product innovation that CPP has brought in our cross-sell business, by seamlessly stitching together consumer preferences and business partner objectives within a governance framework.”
Bajaj Finance Ltd
“We have successfully implemented a multi-channel, multi-product strategy in our partnership with CPP Turkey, which has been going on for nearly 10 years. Behind this success, confidence and team work have been the key factors.
CPP is one of the most important parts of our Bancassurance Non-Life Insurance, with effective use of branch, direct sales and outbound telemarketing channels along with successful campaign management.”
DenizBank
Product development
The big trends that shape our creativity
Mobile first
Increased smartphone ownership will change the way consumers live, work, shop and play providing greater convenience, simplicity and knowledge. We will focus our proposition design and customer experience with a mobile first mentality to adapt to the changing needs of the consumer and business partner.
Mobile living
Consumers increasingly live life on the go, with convenience and control being a key priority. Our products and services look to add value to consumer lives by reducing stress and providing them with convenience to give them time to focus on those things that really matter in life.
Connectivity and cyber
Connectivity is the new normal and the pervasive nature of the internet has transformed how consumers live their lives with more products and services being accessed and serviced online. Whilst consumers want to continue with the benefits driven from this connectivity there is concern over the privacy and security implications associated with ever-growing connectivity.
Power to fix
Flight Disruption Insurance
Legal Protection
Auto Care
Asset Care
Mobile Phone Insurance
Confidence to connect
Owl
Identity Protection
Cibercare
Freedom to explore
Lasu
Card Protection
One Call SOS
Embracing change
This year we made some big changes and decisions
We changed our focus
We decided to focus back on our heartland of making our business partners happy and helping their customers live life free from day to day stresses.
We welcomed Blink to the CPP Group family
Enabling us to provide a neat flight insurance product back-up with super technology. Our new family member, Blink, achieved permissions to sell regulated products in the UK.
We rolled out our fresh identity with new offices in the UK, Turkey and China, plus showed off our new consumer facing websites that reflects a new digitally enabled business.
Power to our people!
We now have 40 colleagues forming part of our Accelerant programme - all about developing change agents for our business to accelerate performance and drive growth.
New colleagues were welcomed across CPP Group
Shortlisted for the HR Impact Award at the Personnel Today awards in 2017
We worked together to co-create evolved Values based on what our colleagues told us:
What the future holds
It's fast approaching and we're ready for it
Focus on our partner relationships
We will focus on deepening relationships with business partners to deliver compelling, innovative products and services to their customers.
Cultural and organisational change
We will operate a decentralised model that provides greater responsibility and accountability for local leaders and enables efficient delivery of services and products that meet local needs.
Investment in growth markets
Through Blink we will re-enter the UK market in 2018 with a revitalised distribution and product strategy which will be a significant milestone for the business.
Realignment of mature markets
We have made operational improvements in Southern Europe, bringing Italy and Portugal into a hub model led by Spain, and we have brought our Malaysian operation into our Indian hub.
International expansion
During the middle of 2018, we will incorporate CPP Bangladesh, a market which we have not previously explored and where we see great potential. We will also continue our investment in key markets, such as China, where the greatest growth and strategic opportunities exist.
Driving Innovation
We will invest in product, technology and the customer experience. This will include organic product innovation, strategic partnerships or acquisitions where it will enhance the Group’s existing capability.
