What we do
We deliver on our purpose of reducing disruptions to everyday life through the provision of user-centric assistance products that deliver effective, targeted resolutions to customers of major brands and financial institutions at the time and place they are needed. Making CPP and our partners indispensable in everyday life.
For Business Partners
Our products are designed to make partners’ core products and services better – adding critical value to promote retention, revenue and differentiation; all with a fully managed customer experience.
We create and deliver innovative products that are designed to provide peace of mind for customers by reducing the stresses of day-to-day life.
We operate six core product categories which are deployed across multiple countries. Our products are designed to make our business partners’ core products and services better – adding critical value and differentiation.
Real-time automated solutions if consumers’ flights are cancelled, delayed or if their luggage is lost.
Keeping consumers connected through theft and damage insurance for phone and gadgets, whilst providing real-time protection through anti-virus software and repair or replacement services in the event of loss, theft or damage.
My Digital life
Safeguarding consumers’ online identities through the monitoring of personal data breaches, combined with practical, specialist support and protecting businesses from cyber risk through a range of online solutions.
Helping consumers look after their homes through preventative maintenance services, extended warranties for appliances, home emergency assistance, combined with entertainment features.
Immediate assistance and financial protection to protect payment cards and mobile banking.
Utilising technology to care for consumers’ health through quick access to health check assessments, online doctor consultations and discounted medical, pharmacy and dentistry services, and supported with life and critical illness insurance.
Protection and assistance productsWe work with our partners to deliver innovative prevention, protection and assistance products and services to meet their needs and those of their customers.
Parametric insuranceOur InsurTech business, Blink, provides event-based products through its proprietary parametric insurance platform; providing differentiation and loyalty for partners by serving real time customer needs in the insurance sector.
Product and services aggregationTo enhance our core products to suit partner needs we source, integrate and manage third parties to create unique propositions for our partners and their customers.
CX and operational excellenceWe deliver a fully managed, white labelled, end-to-end 24/7 customer experience to over 12 million customers globally through an omni-channel platform which drives improved customer satisfaction and engagement.
Distribution expertiseWe are specialists in product distribution and position the sale of products at optimal points in the customer journey of our partners’ core products.
Data analysis and optimisationWe provide our partners with profiling, segmentation and campaign data to enhance customer lifetime value, cross sell and retention opportunities.
Business Process ManagementWe manage the full claims handling experience and through our majority shareholding in Globiva we offer solutions through an omni-channel platform by integrating voice, email, chat and social media. The Globiva business delivers an entire spectrum of BPM solutions from customer interaction services, finance and accounting, human resource and back office services.
Governance, security and assuranceWe put customers first and value good relationships with regulators in all our markets. This is backed by our strong culture. Alongside our highly resilient PCI and ISO-compliant services provided by our IT hub, our corporate centre work with our local markets in identifying and meeting existing and future regulatory requirements.
Find out more about what we offer partners and who we work with.
Find out more about our businesses and the value they bring to the Group.