What we do - CPP Group
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  • As of 27 September 2022 21:30

What we do

Woman standing on a bus with headphones on using her mobile phone

We provide peace of mind to over 11 million customers worldwide.

We deliver on our purpose of reducing disruptions to everyday life through the provision of user-centric assistance products that deliver effective, targeted resolutions to customers of major brands and financial institutions at the time and place they are needed. Making CPP and our partners indispensable in everyday life.

For Business Partners

Our products are designed to make partners’ core products and services better – adding critical value to promote retention, revenue and differentiation; all with a fully managed customer experience.

For Customers

We create and deliver innovative products that are designed to provide peace of mind for customers by reducing the stresses of day-to-day life.

Core Products

We operate six core product categories which are deployed across multiple countries. Our products are designed to make our business partners’ core products and services better – adding critical value and differentiation.

Our capabilities

Protection and assistance products

Protection and assistance products

We work with our partners to deliver innovative prevention, protection and assistance products and services to meet their needs and those of their customers.
Parametric insurance

Parametric insurance

Our InsurTech business, Blink, provides event-based products through its proprietary parametric insurance platform; providing differentiation and loyalty for partners by serving real time customer needs in the insurance sector.
Product and services aggregation

Product and services aggregation

To enhance our core products to suit partner needs we source, integrate and manage third parties to create unique propositions for our partners and their customers.
CX and operational excellence

CX and operational excellence

We deliver a fully managed, white labelled, end-to-end 24/7 customer experience to over 12 million customers globally through an omni-channel platform which drives improved customer satisfaction and engagement.
Distribution expertise

Distribution expertise

We are specialists in product distribution and position the sale of products at optimal points in the customer journey of our partners’ core products.
Data analysis and optimisation

Data analysis and optimisation

We provide our partners with profiling, segmentation and campaign data to enhance customer lifetime value, cross sell and retention opportunities.
Business Process Management

Business Process Management

We manage the full claims handling experience and through our majority shareholding in Globiva we offer solutions through an omni-channel platform by integrating voice, email, chat and social media. The Globiva business delivers an entire spectrum of BPM solutions from customer interaction services, finance and accounting, human resource and back office services.
Governance, security and assurance

Governance, security and assurance

We put customers first and value good relationships with regulators in all our markets. This is backed by our strong culture. Alongside our highly resilient PCI and ISO-compliant services provided by our IT hub, our corporate centre work with our local markets in identifying and meeting existing and future regulatory requirements.