Operational highlights:
- Increased the partner base by retaining existing partnerships as well as securing new deals with major brands including Vakifbank in Turkey and RAC and Gallagher in the UK
- Maintained service to all customers throughout lockdown with transfer of customer service colleagues to home working
- Reaffirmed our financial contingency measures with renewal of £5 million borrowing facility for a further 3 year term to August 2023
- Progressed product innovation in light of changing customer expectations, such as an increased focus on the healthcare sector and digital solutions
- Opened up a global conversation with colleagues to understand the wider impact of coronavirus, giving us a platform to define new adaptable and productive working practices
- Further strengthened governance and assurance frameworks, ensuring compliance with business and regulatory requirements are maintained
Jason Walsh, Chief Executive at CPP Group, said:
“I am very pleased with our performance so far in 2020. Our response to COVID-19 has underlined the resilience of our people, our quality relationships with partners and ultimately our strong financial position.
“In-keeping with our efforts to improve efficiency over recent years, we have reduced costs while delivering excellent services for customers, winning new business and building a healthy sales pipeline for the future.